No signal from Biotronik monitor

Hi,

My Biotronik monitor has been working fine for the last year, by my bedside, but recently it has stopped sending reports to my hispital. I was given a new monitor and I checked my mobile data signal by my bed, all fine but still nothing.
 

They are trying to figure this out but I wondered if anyone else has had this same issue? Thanks, Julie 

6 Comments

No

by Persephone - 2022-10-20 12:35:43

Hi Jules, sorry I can't help with this one, but letting you know you were heard. It's my understanding that my EP clinic only gets quarterly reports from my Biotronik device; the device manufacturer gets some daily data but I think they're the only ones to have access to that data unless they would flag some anomaly and send it to the clinic - this hasn't happened to me...yet. Hope you get the situation resolved.

So far no problems

by Slowdive - 2022-10-20 16:27:51

Our daughter (8) also has a Biotronik Home Monitor. The EP team can pull reports whenever they (or we) want. So far she did not have any problems with the monitor device. 

I hope your issues will be fixed soon. 

All the best!

 

Biotronik monitor

by Diamond Jules - 2022-10-20 17:12:20

Thank you both for your answers, when I find out what's happening I'll post it here. The clinician assured me it wouldn't be my pacemaker going wrong but it's a strange coincidence (and I've mentioned this recently on here) that at the same time I noticed that I wasn't sensing my pacemaker doing it's daily leads check. I usually sense this and that's what lead me to phone up my clinic, only to be told they'd not received a signal for a few weeks. So we shall see 😳🥴

Biotronik monitor

by Diamond Jules - 2022-10-21 19:15:03

I emailed Biotronik this morning and someone rang me this afternoon, such a quick response, but I was out so they are ringing back Monday morning as they need me by my monitor 😯👍

Biotronik monitor

by Slowdive - 2022-10-26 08:41:07

Hi Jules,

could they fix your problem in the meantime? I would be interested to hear how your case continued. Hope all is good now!

Biotronik monitor

by Diamond Jules - 2022-10-30 15:33:52

Well, long story short, I'm told my pacemaker is fine but it's the monitor not sending anything on to the hospital, also not from the new monitor I tried. Then another person from the company rang and said she had a list of people to call about their monitors 😯 and that I should hear soon from my hospital to go in and get the settings checked. I'm intrigued to find out what it is as nothings been changed anywhere so I will update when I can...👍☺️

P.S. I'm not supposed to feel anything during the lead test. It's never bothered me but I'll mention for sure and ask again why I'm not feeling that anymore. 

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