MyCarelink phone App

MyCareLink

by piglet22 - 2024-09-16 12:44:10

I can't help you with the phone app as my MCL is the old type.

Have you tried contacting the pacing team? They ought to be able to help you.

It would help if you gave some details of your phone, make, model, operating system.

The last one as a general rule, is Samsung use Android and Apple use their own IOS.

It matters as usually you get the app from Google Play on Android and Apple Store? on IOS. MCL will come in two versions, one for each operating system.

Usually, the apps download, install and open without too much trouble.

It might be worth Googling problems with MyCareLink app.

Hopefully, someone who uses it will provide more information.

I would delete your email address as it's publicly available.

Is it possible that your pacemaker is not Bluetooth enabled and that is the problem?

by Gemita - 2024-09-16 14:18:26

Lawrence, One possibility.  I see your pacemaker was implanted in 2018 if your Bio is up to date?  I have a 2018 Medtronic pacemaker that is not Bluetooth enabled and I had to speak to my pacemaker clinic to get a MyCareLink Smart Patient Reader to connect with my iPhone MCL App.  It is easy to use, battery operated.  I just place the reader on my device and it then links with the App and sends the data from my pacemaker to my clinic.

I used to have the old style phone which would automatically transmit data periodically, but it didn't work reliably so my clinic suggested I get the Reader and send data myself as and when I needed to.  When I receive a replacement device, it will hopefully be Bluetooth enabled, so I won't need the Reader any more.

My advice is to ring your clinic and ask them if your model of pacemaker is Bluetooth enabled?  If not you may have your answer why you are having difficulties linking possibly a new phone (if you have replaced your older one?) to a pacemaker without Bluetooth technology?

As a moderator, I have taken the liberty of removing your email address to protect your privacy/security

Another clue

by piglet22 - 2024-09-16 18:48:19

The Medtronic Azure series are Bluetooth enabled.

Azure. Blue (tooth)

Certainly if your model isn't Bluetooth enabled, it isn't going to pair with the phone and nothing will work.

What a shame it is that the pacing team introducing new systems can't spend 15 minutes telling patients what their devices can and can't do.

My MCL monitor arrived in the post with zero information from the pacing people.

OK, I can read instructions, but it's a medical device not a microwave oven.

I still don't know half the stuff the microwave can do. Six minutes high does most things.

Edit #1

Your device, part of the Azure series, is Bluetooth enabled, which means it can pair with a mobile phone if everything is set up to do it.

Normally, you have go through a pairing exercise when you get a new Bluetooth device so that the link is established and in the future, both phone and device recognise each other.

Edit #2

Here's a video how to do it, from Medtronic

https://www.youtube.com/watch?v=D1_32O0bWWo